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Shipping & Returns

ONLINE PURCHASES
If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.
At www.scotcrone.co.uk, if you’re not 100% happy with your item, you can return it for a credit note or exchange. You can return any item in their original condition within 30 days of the date you received your order. The cost of returning your order is the responsibility of the customer.
Note: Please write your order number on the front of the parcel.

Your items don't need to be in the original box or bag as long as they're securely packaged. However, before returning your item, please make sure it meets the following criteria:

Claims must be made within 30 days.
Do not return the goods unless your product has all tags intact, unworn and no make-up stains.
Returned goods must be sent by registered post with insurance.
www.scotcrone.co.uk will not be liable for losses during postage.
www.scotcrone.co.uk does not pay for postage of returned items or replacement items. Goods must not be worn. www.scotcrone.co.uk has the right to refuse a return for credit or exchange if it is not in re-sellable condition. www.scotcrone.co.uk also will not accept the return if there are signs to suggest that the item has been worn, e.g. soiled, makeup stain or odour.

You can only exchange for a different size or for an online credit note. We do not refund due to change of mind or size issues. Credit notes are valid online for 6 months.
Pre orders can only be cancelled for a credit note.
If you would like to exchange your item, please contact our lovely customer care team first so that they can ensure they have the item in stock and can hold it for you, to avoid disappointment.
UPDATE: During any dresses purchased within December can be sent back to HQ by the 10th JAN, 2017 for a web credit or exchange. Happy holidays!

www.scotcrone.co.uk will only accept the return of goods due to dispatch errors or manufacturing faults. Manufacturing faults are defined as the following: fabric faults, improper workmanship, soiled or marked fabrics or a discrepancy from original sample. Please examine the goods carefully as we will not accept returns due to change of mind or poor retail performance.
Legitimate returned-goods can be exchanged or credited to your account. If you do not have an account with us, a credit note will be issued which is valid for 6 months.
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